Question 1

What is ZYLO?

Accepted Answer

ZYLO is a global P2P merchant. We provide liquidity on major crypto exchanges, allowing you to securely buy and sell digital assets with numerous fiat currencies around the world.

Question 2

Is ZYLO an Australian company?

Accepted Answer

Yes. ZYLO is operated by Meadows Management Pty Ltd, an Australian company registered with the Australian Securities and Investments Commission (ASIC: 651 288 390) and based in Australia.

Question 3

Is ZYLO a regulated entity?

Accepted Answer

Yes, Meadows Management Pty Ltd Trading As ZYLO is registered with the Australian Transaction Reports and Analysis Centre (AUSTRAC) as a Digital Currency Exchange provider (DCE100882283-001)

Question 4

Where can I find and trade with ZYLO?

Accepted Answer

You can find us on the P2P marketplaces of major exchanges such as Binance, OKX, and Bybit etc.

Question 5

How safe is it to trade with ZYLO?

Accepted Answer

It is very safe. We are a highly reputable merchant with an excellent feedback score, and our AUSTRAC registration provides an additional layer of security and trust. All trades are conducted through the secure escrow service of the exchange.

Question 6

What are your fees?

Accepted Answer

The price you see in our P2P advertisements is the all-inclusive final price. We do not charge any additional fees.

Question 7

In which countries does ZYLO operate?

Accepted Answer

We operate globally on international P2P platforms. If you can access major exchanges like Binance , OKX or Bybit, you can trade with us using a wide variety of supported fiat currencies.

Question 8

What crypto can I trade with ZYLO?

Accepted Answer

We trade a wide range of popular crypto, including Bitcoin (BTC), Ethereum (ETH), USDT, and USDC. Our offerings vary depending on the exchange and current market demands. For the most up-to-date list, please check our active advertisements on the P2P marketplace of your preferred exchange.

Question 9

What payment methods do you accept?

Accepted Answer

We support all major local payment methods, including PayID for instant payments, Osko, and direct bank transfers from all major Australian banks.

Question 10

Are there minimum or maximum trade limits?

Accepted Answer

Yes, each of our trade advertisements has its own minimum and maximum transaction limits. We cater to a broad spectrum of needs, from smaller trades to significant over-the-counter (OTC) volumes. If you have a large trade inquiry, please feel free to contact us directly to discuss your needs.

Question 11

Do I need to complete KYC to trade with ZYLO?

Accepted Answer

Yes. To comply with AUSTRAC regulations and platform policies, identity verification (KYC) is required before trading.

Question 12

What should I do if there's a problem with a transaction?

Accepted Answer

We strive for every transaction to be perfectly smooth. However, if an issue arises, clear communication via the trade chat on the exchange platform is the first step. If the matter cannot be resolved directly, you can raise a "dispute" or "appeal" through the exchange. A neutral mediator from the exchange will then review the evidence and ensure a fair resolution.

Question 13

Are your services only for people in Australia?

Accepted Answer

While our primary focus is serving the Australian market with AUD trades, our presence on global exchanges means we can be accessed from other regions. However, our expertise and tailored services are focused on Australian users.

Question 14

Do you offer your own trading app or platform?

Accepted Answer

No, and this is a deliberate security decision. We operate exclusively on the secure P2P marketplaces of major, reputable crypto exchanges. This ensures that all transactions benefit from their robust, time-tested security infrastructure and escrow services, providing you with the safest possible trading environment.